Premium Inbound
Call Center & VoIP
Infrastructure
Enterprise-grade inbound call center operations and VoIP infrastructure serving telecom carriers across the Middle East & North Africa. Arabic, French & English multilingual support.
End-to-End Telecom Solutions
From SIP termination to live agent handling, we provide the complete stack for inbound traffic management across Arabic-speaking markets.
Inbound Call Center
Professional multilingual agents handling inbound traffic for telecom carriers. Arabic, French, and English with 24/7 availability and real-time quality monitoring.
VoIP & SIP Infrastructure
Enterprise-grade SIP trunking and VoIP routing powered by VOS3000 softswitch. High-capacity carrier interconnections with full CDR transparency.
Traffic Quality Assurance
Real-time monitoring of ASR, ACD, PDD, and FAS detection. Automated alerts for anomalies, CLI validation, and comprehensive traffic analytics dashboards.
MENA Route Coverage
Direct carrier routes into Saudi Arabia, UAE, Kuwait, Morocco, Egypt, and Algeria. Premium CLI routes with competitive rates and tier-1 interconnections.
CDR & Billing Analysis
Transparent billing with detailed CDR analysis. Automated reconciliation, dispute resolution support, and real-time usage dashboards for carrier partners.
Custom Integration
Tailored SIP and API integrations to connect your platform with our infrastructure. CRM integration, webhook callbacks, and custom IVR development.
Arabic-Speaking Market Coverage
Direct carrier routes and local agent support across key MENA destinations.
Saudi Arabia
+966 / STC, Mobily, Zain
United Arab Emirates
+971 / Etisalat, du
Kuwait
+965 / Zain, Ooredoo, STC
Morocco
+212 / Maroc Telecom, Orange, inwi
Egypt
+20 / Vodafone, Orange, Etisalat, WE
Algeria
+213 / Djezzy, Mobilis, Ooredoo
Battle-Tested Telecom Stack
Enterprise-grade infrastructure built for reliability, scalability, and carrier-grade performance.
VOS3000 Softswitch
Core routing engine for SIP traffic management and carrier interconnections
ViciDial Contact Center
Full-featured inbound call center with IVR, ACD, recording, and real-time stats
SIP Trunk Infrastructure
Redundant SIP trunks with failover, load balancing, and codec transcoding
Real-Time Monitoring
24/7 traffic dashboards, automated alerts, and KPI tracking
Built for Carrier Partners
We understand the telecom business from the inside out.
Native Arabic Expertise
Our agents are native Arabic speakers with fluency in French and English, ensuring authentic communication across all MENA markets.
Carrier-Grade Infrastructure
VOS3000 + ViciDial stack with redundancy, failover, and 99.9% uptime SLA. Built for high-volume carrier traffic.
Transparent Operations
Full CDR access, real-time dashboards, and detailed billing reconciliation. No hidden margins, no surprises.
Fast Deployment
SIP trunk provisioning in under 24 hours. Rapid agent onboarding and custom IVR deployment for new campaigns.
Ready to Connect?
Send us your traffic requirements and we will set up a test trunk within 24 hours.